At Cheap Phones & Laptops, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and a clear refund process.
📦 Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must:
Be in the same condition that you received it (unused or with minimal wear, if used).
Include the original packaging, accessories, and any free gifts or promotional items.
Be returned with proof of purchase (order confirmation or receipt).
Important:
Returns due to change of mind or buyer error may be subject to a restocking fee and return shipping costs.
❌ Non-Returnable Items
The following items are not eligible for return:
Downloadable software or digital products
Gift cards or store credits
Items damaged due to misuse, neglect, or unauthorized repair
Devices not returned in their original condition
💸 Refunds
Once we receive and inspect your return, we’ll notify you by email. If your return is approved, your refund will be processed to your original method of payment within 5–10 business days.
If your return is rejected, we’ll send it back to you with a detailed explanation.
🔄 Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact us at support@cheapphones.shop
